Returns & Exchanges
Due to the perishable nature of our premium cured meats and gourmet food products, Beher USA only accepts returns or offers replacements for items that arrive damaged or incorrect. We are committed to ensuring your order arrives in peak condition to maintain the highest food safety standards.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all vacuum seals are intact and the products are at the appropriate temperature.
Contact Customer Support
If you receive a damaged or incorrect item, notify us within 24 hours of delivery by emailing [email protected] with your order number and clear photos of the issue.
Verification Review
Our quality assurance team will review your claim and the provided photographic evidence to verify the defect or shipping error according to food safety protocols.
Resolution Issuance
Once approved, we will immediately process a replacement shipment at no additional cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing